PRIVACY POLICY

Last updated: 20 August 2026

The Prestige Planner respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, contact us, book our services or work with us to plan your wedding or event.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

The Prestige Planner is a premium wedding and event planning company specialising in weddings, destination weddings and events, private celebrations and bespoke event planning.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Prestige Planner is responsible for the personal information we collect and process.

If you have any questions about how we handle your information, please contact us:

The Prestige Planner
Email: hello@theprestigeplanner.com

2. INFORMATION WE COLLECT

We may collect personal information that you provide to us when you:

• Submit an enquiry through our website

• Contact us by email or telephone

• Request or discuss a consultation

• Enquire about our wedding or event planning services

• Become a client

• Communicate with us during the planning and delivery of your wedding or event

Depending on the nature of your enquiry or booking, this may include:

• Your name

• Email address

• Telephone number

• Wedding or event date

• Event location or venue

• Type of wedding or event

• Estimated guest numbers

• Budget information

• Planning requirements and preferences

• Details about your wedding or event

• Information about your suppliers or other relevant parties

• Any other information you choose to provide to us

We only ask for information that is reasonably necessary to respond to your enquiry, provide our services or manage your relationship with us.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to your enquiries and requests

• Arrange and conduct consultations

• Understand your wedding or event requirements

• Prepare proposals and quotations

• Provide our planning, coordination and event management services

• Communicate with you throughout the planning process

• Manage your booking and client relationship

• Coordinate your wedding or event where required

• Liaise with suppliers and other relevant parties where necessary to deliver the agreed services

• Maintain appropriate business and financial records

• Improve our services and client experience

• Protect the security and integrity of our website and business

• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without appropriate justification or, where required, your consent.

4. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract: Where processing your information is necessary to provide services you have requested or to take steps before entering into a contract with you.

Legitimate interests: Where processing is necessary for us to operate and manage our business, respond to enquiries, improve our services or protect our business, provided that your interests and rights do not override those interests.

Consent: Where you have specifically given us permission to use your information for a particular purpose and consent is the appropriate legal basis.

Legal obligation: Where we are required to process information to comply with a legal or regulatory requirement.

5. INFORMATION RELATING TO YOUR WEDDING OR EVENT

When you become a client, we may need to collect and retain information relating to your wedding or event so that we can plan and deliver the service you have commissioned.

This may include information about:

• Your wedding or event

• Your venue

• Guest numbers and relevant guest requirements

• Suppliers

• Timelines and schedules

• Design and styling preferences

• Logistics

• Event requirements

• Family members, wedding party members or other individuals involved in the event

We use this information to provide the planning and coordination services you have requested.

We treat this information as confidential and only share relevant information with third parties where it is reasonably necessary to deliver your event and, where appropriate, with your knowledge or permission.

6. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties where this is necessary to provide our services.

For example, during the planning of your wedding or event, we may need to share relevant information with:

• Venues

• Caterers

• Florists

• Photographers and videographers

• Entertainment providers

• Decor and production companies

• Other event suppliers

• Contractors or professional advisers

We only share information that is reasonably necessary for the relevant purpose.

Where appropriate, we will discuss this with you and obtain your permission before sharing your information.

We may also share information where required by law, regulation or a lawful request from an appropriate authority.

7. WEBSITE ENQUIRIES AND CONTACT FORMS

Our website includes a contact form through which you can submit an enquiry.

When you submit the form, the information you provide may be processed and stored through our website hosting and form services and may also be sent to our business email address so that we can respond to your enquiry.

We use the information you provide to respond to your enquiry and, where applicable, discuss our services and arrange a consultation.

If you do not provide information necessary for us to respond to your enquiry, we may not be able to contact you or provide the information or service you have requested.

8. CONSULTATIONS AND CLIENT COMMUNICATION

Consultations are arranged following an enquiry.

We may communicate with you by email or telephone using the contact details you provide.

Once you become a client, we may retain relevant correspondence and information relating to your booking and event to help us provide our services and maintain an accurate record of our work together.

9. PAYMENTS

Payments for our services are not processed through our website.

Once you have completed a consultation and agreed to proceed with The Prestige Planner, payment arrangements will be provided separately, including through invoices where applicable.

Payment information may therefore be processed separately from our website and in accordance with the relevant payment provider's own privacy practices.

10. COOKIES

Our website may use cookies and similar technologies to ensure that the website functions properly and to support certain website features.

We may also use cookies or similar technologies in the future for analytics or other purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the cookie settings available on our website.

11. THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our website may contain links to or features from third-party websites and platforms, including Instagram.

If you choose to interact with these third-party platforms, their own privacy policies and terms will apply.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policies of any third-party website you visit.

12. HOW WE PROTECT YOUR INFORMATION

We take reasonable and appropriate measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business or service-related purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, resolving disputes and complying with legal, accounting or regulatory requirements.

The length of time we retain information will depend on the nature of the information and our relationship with you.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

14. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request that we delete your personal information in certain circumstances

• Ask us to restrict how we process your information in certain circumstances

• Object to certain types of processing

• Request the transfer of certain information to another organisation

• Withdraw consent where we are relying on consent to process your information

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of your rights, please contact:

hello@theprestigeplanner.com

We may need to verify your identity before processing certain requests.

15. YOUR RIGHT TO COMPLAIN

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

The ICO's website provides further information about your rights and how to make a complaint.

Information Commissioner's Office (ICO)

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

17. CONTACT US

If you have any questions about this Privacy Policy, how we use your information or your data protection rights, please contact us.

The Prestige Planner
Email: hello@theprestigeplanner.com